Aventis Refund Policy for Proprietary Programmes

Aventis Refund Policy for Proprietary Programmes (4.3.1)

Refunds for Withdrawal with Cause

Aventis shall inform the Student immediately within three (3) working days if

It fails, for any reason, to commence the Course on the Course Commencement Date;
It terminates the Course, for any reason, prior to the Course Commencement Date;
It fails, for any reason, to complete the Course by Course Completion Date;
It terminates the Course, for any reason, prior to Course Completion Date; or
It has not ensured that the student meets the course entry requirement as set by the organization stated in Schedule A (Standard PEI-Student Contract) within any stipulated timeline set by CPE; or
The Student’s Pass application is rejected by the Immigration and Checkpoints Authority of Singapore (ICA).

Aventis shall, within three (3) working days of notifying the Student in writing of above circumstances (i) to (vi), provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement. The student shall be entitled to immediately withdraw from the Course by giving written notice to Aventis of his/her intention to do so. For circumstances under the above Clause, Aventis shall, within seven (7) working days after notifying the Student, refund to the Student:

The entire amount of the Course Fees; and
The Miscellaneous Fees.

Aventis shall also, as soon as it is practical, refund the Student the entire amount of the Course Fees and the Miscellaneous Fees, no later than seven (7) working days after receiving the student’s notice of withdrawal. Any decision relating to refund will be made at the sole discretion of Aventis and that shall be final.

Refund for Withdrawal due to other reasons

If student withdraws from the course for any reason other than those stated in Clause 2.1 of the Student Contract, Aventis will refund the student an amount based on the table in Schedule D of the PEI-Student Contract within 7 working days upon dated acknowledgment from Student Service (subject to the Refund Terms & Conditions and Procedures).

Refund during Cooling-Off Period

Applicable to new commencing students only, Aventis will provide students with a cooling-off period of 7 working days after the date that the PEI-Student Contract has been signed by both parties. The student will be refunded the highest percentage (as stated in Schedule D of the PEI-Student Contract) of the fees already paid if the student submits a written notice of withdrawal to Aventis within the cooling-off period, regardless whether the Student has started the course or not.

No Refund for Expulsion and Disciplinary Matters

Aventis reserves the right to discipline or expel any student who breaks Aventis’s rules, or who, in the opinion of the Management, is guilty of misconduct prejudicial to the interests of the Institute, and its students. Should any student be expelled from the course by the Management and/or Academic Director due to the following reasons, no refund will be provided.

Cheating and Plagiarism
Academic or personal misconduct
inappropriate behaviour such as drug offence, vandalism, mischief and/or theft, etc.

Non-Refundable Fees

Non-Refundable Fees	Remarks
Course Application Fee (where applicable)	Non-refundable except for circumstances (i) to (vi) listed under ‘Refund for Withdrawal with Cause’
Miscellaneous Fee (where applicable)
Student Pass Application Fee (where applicable)

Refund Table

% of [the aggregate amount of the fees paid under Schedule B of the Student Contract]	If Student’s written notice of withdrawal is received
[70%]	(“Maximum Refund”) More than [60] days before the Course Commencement Date
[50%]	Before, but not more than [60] days before the course commencement date
[30%]	Before, but not more than [14] days before the course commencement date
[10%]	Before, but not more than [7] days before the course commencement date
[0%]	On or after the Course Commencement Date

Aventis Refund Procedure for Proprietary Programmes (4.3.2)

Students who wish to withdraw from their program and request for a refund must complete the “Withdrawal and Refund Request Form” and they are required to go through an interview with the Program Manager or Student Service Department, unless deemed not applicable by Aventis School of Management.
Request for withdrawal and any refund payment will only be processed after all applicable sections are duly completed in the form.
For students under 18 years of age, Aventis School of Management will seek parental/guardian approval prior to processing the request for withdrawal.
Upon completion of counseling and obtaining parental / guardian approval (where applicable), Aventis School of Management will process the request by the next working day and refund to the student within 7 working days (excludes time taken for postal services or external processing by banks).
The refund amount, according to the Refund Policy applicable to the course, will be determined from the date the School receives and acknowledges the “Withdrawal and Refund Request Form”.
The following payments are non-refundable and non-transferable:
1. Course Application Fee
2. Student Pass application fee
There will be no refund of course fees and miscellaneous fees for students who have to terminate their studies due to disciplinary action being meted out for failing to abide by the regulations and guidelines of Aventis and / or Singapore Authorities which may include Poor Academic, Poor attendance, Cheating and Plagiarism.
Refund will be made directly to student’s bank account from Aventis DBS ESCROW Account

Aventis Withdrawal Policy for Proprietary Programmes (4.4.1)

Withdrawal caused by Students

Where the student withdraws from the course for any reason other than non-delivery of course, the student must inform Aventis by completing the “Withdrawal and Refund Request Form” together with all supporting documents for processing the withdrawal request.

For student under 18 years of age, parental / guardian approval is required before the Couse withdrawal application will be processed.

Aventis will inform student the outcome, within four (4) weeks from the receipt of the withdrawal application.

Once the student has withdrawn from the enrolled course, he/she ceased to be a student of Aventis School.

For international students, it is also required to surrender their student’s pass to Aventis Student Services department for cancellation with ICA.

Withdrawal caused by Aventis

The possible scenarios are depicted under Refund Policy “Refund for Withdrawal with Cause”

Aventis Withdrawal Procedure for Proprietary Programmes (4.4.2)

Students who wish to withdraw from their program must complete the “Withdrawal and Refund Request Form” and they are required to go through an interview with the Program Manager or Student Service Department, unless deemed not applicable by Aventis School of Management.
Request for withdrawal and any refund payment will only be processed after all applicable sections are duly completed in the form.
For students under 18 years of age, Aventis School of Management will seek parental/guardian approval prior to processing the request for withdrawal.
Upon completion of interview and whereby student’s decision to withdraw remain unchanged, Aventis School of Management will process the request by the next working day and refund to the student within 7 working days (if any).
The refund amount, according to the Refund Policy applicable to the course, will be determined from the date the School receives the “Withdrawal and Refund Request Form”.
The following payments are non-refundable and non-transferable:
1. Course Application Fee
2. Student Pass application fee
There will be no refund of course fees and miscellaneous fees for students who have to terminate their studies due to disciplinary action being meted out for failing to abide by the regulations and guidelines of Aventis and / or Singapore Authorities which may include Poor Academic, Poor attendance, Cheating and Plagiarism.
For international students who withdraw, student needs to surrender the Student Pass to Aventis for cancellation with ICA.
Course withdrawal may or may not result in refund of course fees paid (subject to the refund terms and conditions).

Aventis Refund and Withdrawal Process for Proprietary Programmes

PM: Programme Manager
SSD: Student Service Department

Aventis Program Transfer Policy and Procedure for Proprietary Programmes

All requests for transfer to another program offered by Aventis School of Management must be accompanied by a duly completed “Program Transfer Form” with an application fee of S$100.00 (exclusive of GST)
Approval for transfer will be granted on a case-by-case basis subject to the student meeting the admissions requirements of the new program and approval from the Registrar.
For students who are below 18 years of age, Aventis School of Management will seek parental/guardian approval prior to processing the request for transfer.
For students who are under Company’s sponsorship, company representative will indicate approval for transfer in the designated section of “Program Transfer Form”.
For international students transferring to another program within Aventis School of Management, the Student’s Pass application for the new program will be submitted to the Immigration and Checkpoints Authority (ICA) for approval. A processing fee is payable to ICA for the transfer of Student’s Pass to the new program. The transfer will only take effect after ICA approves the transfer of the Student’s pass.
The processing time for Aventis School of Management to process your request for transfer will not be more than 4 weeks, subject to the approval from ICA and parent/guardian, where applicable
Once the request for transfer is approved, the existing Student Contract shall be terminated and replaced with a new Student Contract. Subject to Aventis School of Management’s Refund Policy, any remaining fees from the existing program will be transferred to the new program and the student will have to top up the difference in fees (if any).

Aventis Program Transfer Process for Proprietary Programmes

PM: Programme Manager
SSD: Student Service Department

Aventis Deferment Policy and Procedure for Proprietary Programme

All requests for course deferment must be made in writing and supported with an application fee of S$200 (exclusive of GST). Students should send their requests for deferment using the “Deferment Request Form” from the course to the Student Service Department (SSD). All requests must be supported with documentary evidence and submitted at least 14 working days prior to module/ course commencement. Should student choose to defer after the commencement of the module/course, approval of deferment is subjected to the School.
Approval for deferment will be reviewed and granted by the Academic Director after reviewing each case. The review process will not take more than four (4) weeks.
Students are allowed to defer only once up to the maximum period of one (1) year, failing which he/she will be deemed to have withdrawn from the course and would have to re-apply as a new applicant if he/she wishes to register on the course again. The refund policy will be applicable.
Upon reviewed, Student Service Department will notify the student of the approval / rejection of the deferment request in writing. Approval for deferment is at the sole discretion of Aventis.

Aventis Deferment Process for Proprietary Programmes

SSD: Student Service Department

Attendance Policy

Attendance Requirements

Learning is a collaborative process. Aventis students are admitted in part because of the experiences they bring to the community and what they can add to class discussions. Students are required to attain a minimum of 75% attendance over the entire duration of the course. For all Student Pass (STP) holder, a minimum of 90% attendance are required according to the Immigration Checkpoints Authority (ICA) of Singapore’s rule and regulations.

Students who are found to have signed the attendance on behalf of other students will be subjected to severe disciplinary action by the School, being debarred from taking the assessment.

Leave of Absence

Students are required to submit ‘Leave Application Form’ to the student service should they are unable to attend the lessons. Following are the approved leave of absence by the School:

Reasons	Supporting Documents (in English Language)
Compassionate Leave for Immediate Family Members	Death Certificate
Medical Leave	Medical Certificate
Business Overseas Trip	Company Letter and Air Ticket/Boarding Pass

For medical treatments, all leave application form MUST be submitted together with the supporting documents within 3 working days of the student’s return.

Examination Policy

Examination Date, Time and Venue

All examination dates, time and venue are set by the School. Changes to the date, time and venue to accommodate individual’s requests will not be entertained, unless otherwise approved by the School on a case-by-case basis.

Punctuality for Examination

Candidates are allowed to enter the examination hall 15 minutes before the examination is due to commence. Candidates must be seated at their assigned desks at least 10 minutes before the start of examination.

Candidates are not allowed to enter the examination hall 15 minutes after the start of examination. They are also not allowed to leave the examination hall for the first 15 minutes and last 15 minutes of the examination. No candidate may leave the examination hall without the permission of the invigilator, who will arrange for an escort. Any candidate who leaves the examination hall without the permission from the invigilator will not be allowed to return to the examination hall.

Students’ Belongings

All bags and notes are to be placed at the front or back of the examination hall. Candidates are to switch off all their electronic devices (e.g. mobile phones) and place them in their bags. If students are found to possess unauthorised materials during the examination, it will be deemed as a dishonest act and they will be subjected to severe disciplinary action. A fail grade will be awarded and student are required to re-module the entire module, re-module fee of $750 (before GST) is applicable.

No dictionaries of any kind will be allowed into the examination hall, unless otherwise specified by the School.

Identification

All candidates must place their Student Card / NRIC / Passport on the top right-hand corner of the desk for the Invigilator to check when he/she marks the attendance. Students without the required identification will not be allowed to sit for the examination.

Dishonesty

Candidates who are caught cheating or attempting to cheat during the examination will not be allowed to continue with the examination. A fail grade will be awarded to the candidate automatically.

Absence from Examination

Students who are absent from an examination must produce an official document (e.g. medical letter from a general practitioner or letter from employer) within 2 working days from the date of the examination. Students will be allowed to take the supplementary examination as their Deferred Examination. There will not be any Supplementary Examination for students who failed their Deferred Examination.

Students who are absent from an examination and who are unable to produce an official document will be deemed to have sat for and failed the examination.

Application for Deferred Examination

Students who are unable to sit for a particular examination on the scheduled date are required to submit the relevant document(s) to the School prior to the examination. Approval for a deferred examination will be granted at the sole discretion of the School.

Eligibility for Supplementary Examination

Students who fail the assessment with 0 to 49 marks on the 1st attempt shall be permitted to do re-sit for the failed component once with a fee of S$100 (before GST). Students should achieve of minimum 50 marks in order to achieve the Pass on Resit (P@). Students who fail to pass the re-sit will have to re-module the module with a fee of S$1,000 (before GST). Both re-sit and re-module marks will be capped by 50 marks regardless of their scores attained.

For students who are offered a re-sit, they are required to improve and resubmit their original work as well as adding a further 500 words reflective essay to discuss what they have learned from the process as part of their assignment.

Release of Provisional Results

Results will be released 1 month from last assessment submission date via moodle.

Students who have already passed a module cannot be re-assessed or re-take that module in order to improve their module results.

Release of Final Results

All final results will be released within three (3) months after the completion of the final course examination or assignment, and after the award recommendations have been confirmed and approved by the Academic Board in the quarterly meetings.

Appeal against Results

Students cannot appeal simply because they feel they performed better. A student has the right to appeal against that decision of Aventis Examination Board on the following grounds:

That his/her performance in the assessment was adversely affected by illness or other factors which he/she was unable, or for valid reasons unwilling to divulge before the Aventis Examination Board reached its decision. The student’s request must be supported by medical certificates or other documentary evidence acceptable to the appeal Panel indicating clearly why such evidence was not previously presented to the Aventis Examination Board.
That there has been a material administrative error or that the assessment was not conducted in accordance with the Academic Regulations governing the programme, or that some materials irregularity has occurred.

Students who wish to exercise the right of appeal must submit their application in writing within 5 working days from the date of release of their results to Student Service Office. The administrative fee for appeal application will be S$53.50 per unit. Please note that the application to appeal against results does not entitle the students to view or retain their examination scripts.

The entire appeal process will take about 4 weeks. Students will be notified on the outcome via email.

Student Services Office

Tel : (65) 6822 8596

Email : studentservices@aventisglobal.edu.sg

To ensure objectivity in the appeal process, the appeal will be administered by an independent Examination Board. The outcome of the appeal can be one of the following:

The original grade awarded will remain; or
A better grade will be awarded; or
A worse grade will be awarded

The decision of the Examination Board shall be final and no further appeal will be entertained.

Payment Policy

Mode of Payment

Students can make the payment of their tuition or non-tuition fee to Aventis via following methods:

▪ Cash at Aventis or any DBS/POSB Branches

▪ Bank Draft/Cheque made payable to “Aventis School of Management Pte Ltd“

▪ ATM Transfer/Internet/Mobile Bank Transfer

▪ Telegraphic Transfer

Transfer shall be made payable to bank details below:

Account Name Bank Name Account Number Bank Code Branch Code SWIFT Code

Branch Address

Aventis School of Management Pte Ltd DBS Bank (Current Account)

100-901272-2

7171

100

DBSSSGSG

6 Shenton Way DBS Building Singapore 068809

All payments have to be made out in Singapore dollars.

Outstanding Fees

Students are expected to make timely payment of course fees to the School. Failure to make the fees payment by stipulated deadline will result in suspension of student’s status from register. Students will be barred from sitting for examinations.

Miscellaneous Fees

Miscellaneous fees refer to any non-compulsory and non-standard fees which the student will pay only when necessary or applicable. Such fees are normally collected on an ad-hoc basis by Aventis when the need arises.

Please refer to the Standard Student-PEI Contract Schedule C for all the miscellaneous fees. Fees stated are inclusive of GST and subject to changes without prior notice.

Student Feedback and Grievances

Programme Evaluation

As part of our commitment to provide quality programmes to our students, the School invites students to provide feedback relating to the following areas:

Lecturer’s Effectiveness
Quality of Programme / Course Materials
Quality of Student Services Support

Student will receive an email from student services to complete the online evaluation (google forms) within 3 working days after the last lesson of the module taken. The responses will be ANONYMOUS (no login is required) and kept STRICTLY CONFIDENTIAL. It will only be used by the School to make improvements to our programmes and services.

Dispute Resolution

The School is committed to provide a satisfactory learning experience for the students during their studies with us. In the event that the students have any feedback/concerns/issues, please contact the following:

Student Services Office

Address : 100 Orchard Road #04-100 Concorde Hotel Singapore 238840

Tel : (65) 6822 8596

Fax : (65) 6720 2222

Email : studentservices@aventisglobal.edu.sg

We will investigate and resolve the areas of concern within 21 working days, depending on the complexity of the case. If a student is not satisfied with the outcome of the resolution process, we may refer the matter concerned to the CPE Mediation-Arbitration Scheme. For more details, please visit https://www.ssg.gov.sg/cpe/student-services/dispute-resolution.html

Dispute Resolution Process (2.7.1)