Student Support Services and Facilities

Student Services in the Academic and Operations Management Department is responsible for providing a range of student support services that meet student needs and support a positive educational experience.

Information about student support services and programmes is communicated to prospective and current students through Aventis communication channels so that students can access up-to-date guidance.

Student Services supports new students as they begin their learning journey. International-student arrangements apply where relevant.

• Individual and personalised long-distance calls to parents or agents about arrival arrangements for international students
• Accommodation support services for international students
• Medical screening arrangements for international students
• Bank account opening arrangements for international students
• Student Pass application support for international students, including E-Form 16 guidance
• Student Orientation Programme

Current students can access practical facilities, academic support and wellbeing services as part of their learning experience.

• Recreational and parking facilities
• Wireless internet connection, light refreshments and beverages
• Additional academic resources and Student Learning Portal access
• Financial assistance information for local students
• Pastoral counselling from certified counsellors and student wellbeing support
• Feedback mechanisms, grievance channels and dispute resolution information

A route from the hotel lobby to the main office has been identified for students who may have difficulty using the stairs.

Aventis provides classroom and learning facilities to support teaching, group learning and student engagement.

The legacy facilities information identifies B. Baruch, B. Cohen and L. Zicklin classrooms as part of the available teaching spaces.

Study areas are available for students to complete assignments and projects. Students are also encouraged to use external library resources and relevant learning materials to support research and reading.

Students may contact their module lecturers by email about academic matters. Lecturers aim to respond within five working days. Additional academic support and lecturer consultations may be arranged through Student Services.

• Academic referencing workshops and reference materials for new students
• Student Learning Portal and additional academic resources
• External library and eResource guidance, including National Library resources
• Academic support and consultation with lecturers

Aventis supports students’ personal, professional and career development through counselling, student-life activities, alumni engagement and career coaching opportunities.

Graduating students may receive support through graduation activities, alumni networking, professional development courses and career-development opportunities.

• Pastoral counselling, wellbeing support and referrals for counselling needs
• Student clubs, annual activities, social and recreational networking sessions
• Professional development opportunities and subsidised course information
• Career guidance, one-to-one counselling and group coaching for graduates and soon-to-graduate students
• Graduation ceremony information and alumni networking opportunities

A comprehensive orientation introduces students to the School’s academic and administrative matters. Online orientation slides are available for students who are unable to attend in person.

Aventis’ Holistic Education Approach is structured around market-oriented learning, career coaching and career development, and professional development and alumni networking opportunities.

• Aventis vision, mission and values; attendance regulations; class schedules and course handbooks
• Academic regulations, assessment deadlines, appeals, marking standards and certification information
• Fee protection, refund, withdrawal, transfer, deferment and extension information
• Feedback channels, grievance procedures, student welfare and Student Support Services

International students receive additional support before and after arrival in Singapore, alongside the services available to all students.

The legacy guidance states that a new Student’s Pass application generally takes about four weeks after ICA receives a duly completed application, although some applications may take longer. Students should enter Singapore to complete Student’s Pass formalities only after approval and should bring their In-Principle Approval letter and a passport with at least six months’ validity.

• Pre-arrival information on immigration requirements and travel preparation
• Briefings on Singapore laws and regulations, insurance, public transport, accommodation, banking and healthcare
• Student orientation and arrival support
• Student Services contact and assistance for administrative processes